Frequently Asked Questions
Everything you need to know about your next tech upgrade.
How long does shipping take for brand new gadgets?
Standard shipping typically takes 3-5 business days. Express options are available at checkout if you need your tech gear sooner.
What is CoolGeek's return policy for electronics?
We offer a 30-day return policy. Items must be in their original packaging with all accessories included to qualify for a full refund.
Do your products come with a manufacturer warranty?
Yes, all electronics sold on CoolGeek come with a minimum 1-year manufacturer warranty covering technical defects.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer financing options through Affirm for high-end builds.
Are the products on CoolGeek authentic?
Absolutely. We are authorized resellers for every brand we carry, ensuring you receive 100% genuine products every time.
Can I track my order in real-time?
Yes, once your order ships, you will receive a tracking number via email to monitor your package's journey to your doorstep.