Returns & Exchanges

At CoolGeek, we want you to be completely satisfied with your high-tech gear. If your purchase doesn't meet your expectations, you can return or exchange eligible electronics within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return.

• 2.
  Pack Your Tech

  Securely place the item in its original packaging, including all manuals, cables, and accessories to ensure a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the device for quality assurance, your refund or exchange will be processed within 5-7 business days.